Customer Care 

At Naledi, we’re committed to ensuring that your privacy and safety are our top priorities. To put your mind at ease we have been in the buying and selling market for almost 30 years while keeping our impeccable reputation as a trusted institution in the heart of Potchefstroom. 

 

 From inception to delivery, we work tirelessly to make sure that your experience with us is nothing less than perfect. Our team that is like family is ready to help you with all your furniture needs or any other enquiries.

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When selling to Naledi:

We require your ID card or book to fill out our Second-Hand good register in accordance to the Second-Hand Goods Act 6 of 2009

The Second-Hand Goods Act 6 of 2009 aims:

• to regulate the business of dealers in second-hand goods and pawnbrokers, in order to combat trade in stolen goods;

• to promote ethical standards in the second-hand goods trade; and

• to provide for matters connected therewith.

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https://www.gov.za/sites/default/files/gcis_document/201409/32087392.pdf

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This information obtained from the seller is protected by the POPI act and will not be used by Naledi or any other 3rd party entity. 

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When Buying at Naledi:

When you, the customer purchase any form of 'used or second-hand' item from Naledi we are instructed by law to gather all necessary information in accordance with the Second-Hand Goods act 6.

 

This includes:

• Name and Surname 

• Cellphone number

• Current Home address

• ID Number 

• Buyer Signature

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All information is kept safe from the public and is only accessible by Naledi management and the SAPD. All information is protected by the POPI act and will not be shared with anyone. 

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When Paying: 

We want all our customers to be at ease when purchasing at Naledi, that is why we only use trusted South African banks to manage our finances. 

We accept Visa and Mastercard and all major South African Banks with the help from Capitec through their card machines. 

We also accept EFT and cash. 

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Online Payment:

All online sales will be completed through our trusted online partner, Paystack.

All information given through the Paystack gateway will be kept safe between your Bank and Paystack.

No external information given to Paystack can be accessed by Naledi or any other third party. 

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Delivery:

Naledi offers Delivery in and around the Potchefstroom area. The address information given to us by the customer is used only by Naledi and the delivery drivers of Naledi to locate the customers address for delivery purposes only.